Every Day Tools for Customer Service
Sage CRM gives your customer service staff the tools they need to develop real, lasting and beneficial relationships with customers. There is no better example of a department where the right technology and approach can transform a cost to the business into a potential profit centre that in customer service. With this in mind, we built Sage CRM to deliver key functionality with a low cost of ownership and easy to use tools that allow you to put service excellence at the heart of your business.
Resolve Customer Isuues Efficiently
Sage CRM lets you keep track of every customer interaction meaning that your customer service teams have the most up-to-date and complete customer information at their fingertips. This informations helps them to effectively and efficiently resolve service issues and create cross-sell or up-sell opportunities.
Empower Your Customers – Offer Multiple Channels
Sage CRM lets your customers help themselves by providing them with web access to their own ‘customer portals’, which can be accessed at their convenience 24/7. These password protected, self-service areas on your website allow customers to log queries, make service requests, view the status of exisiting or past requests – anything that they would find useful. This customer self-service area can be easily customised to incorporate the look and fell of your company’s brand remains consistent through all customer touch points.
Find the Right Information Quickly
Sage CRM allows you to bring all transactions and communication history into a single screen, giving your customer service professionals a 360-degree view of customers. With user-friendly tools, they can access relevant customer data including purchases, call and escalation histories, interactions, emails and documents sent and received. All this customer information is stored in one central location, allowing teams in any office locations to access and share vital customer information. Armed with this customer knowledge, you can handle customer queries more efficiently, which in turn enhances and strengthens the customer experience.
